Wedding and corporate event calligraphy, embossing embroidery and engraving artists.
Terms and Conditions
Please note that although most items can endure engraving and/or embossing, some may not depending on the construction, the style of leather, jewelry, wood or glass type or finish. In the event Inkwell Designers℠ determines that item cannot be engraved, embossed, debossed or monogrammed, item shall be returned to the customer at the customer’s expense and we retain the right to refuse service on items we are not comfortable working with. We will do our best to determine this before shipping through asking thorough questions and obtaining multiple images of the item from the Customer.
By submitting payment online or offline you agree with the following:
I understand that submitting payment does not guarantee a specific day or time slot as we process payments and work schedules on a first come, first served basis. We will do our best to stay within the timeframe promised in our initial call but there is no guarantee, especially during the holiday seasons or special events. Work will commence once payment has been made.
We will make every attempt to communicate with our customers, but if there is a delay in response from the Customer, Inkwell Designers℠ has the right to reschedule my project at any time for any reason. I also understand it is my responsibility to be in communication with Inkwell Designers℠ if I need to reschedule or change the timeframe of the project.
Related to liabilities our Company shall not be liable under any other claim in tort for claims of defects, loss or damage which arise as result of improper use by the Customer or due to ordinary wear and tear. If the Company agrees to remedy a defect, Company may charge Customer for the costs of such repair and shipping.
The Company is not liable for incorrect spellings or errors which are supplied by Customer and full payment is still required from Customer for any products or services regardless of subsequent claims of errors or misspellings.
All risk related to the articles, items or products supplied by Customer to Company for engraving, calligraphy, embossing, debossing or monogramming shall be retained by the Customer and there shall be no liability upon the Company related to any error or damage to articles, items or products while in the possession of the Company, nor as a result of direct or indirect damage from the process of engraving, embroidery, embossing, debossing or monogramming. Any damages during shipping both to and from the Company including breakage, water damage or any other issues are assumed by the Customer.
All of our work is done by hand; therefore, promises or warranties regarding uniformity cannot be made. Each item is constructed differently and there are many variables at play including finish, dyes, zippers, bubbles, uneven seams, etc. The Customer assumes all risk once payment has been made. Once the proof and/or final image of finished work is approved in text, email or any type of communication by the Customer, there are no refunds for any completed work. If the item and final images are approved upon project completion and the customer decides to make changes, any work to make the changes will be the responsibility of the customer as well as shipping costs. We highly recommend providing a sample item before moving forward with the actual work.
If Customer requires a signature from the delivery company of choice, there may be a delay in delivery, additionally delaying the project timeline. Please send all items without signature required. We are not responsible for any damage to the item during the shipping process both to our office and back to the Customer.
We will not engrave, monogram, emboss or deboss antiques or one-of-a-kind items.
Copyrighted or trademarked works are produced at the discretion of the artist. It is the customer’s responsibility to determine if rights are reserved on such material and permission to use them must be requested from the copyright owner. It is the customer’s responsibility to secure appropriate documentation if there is the possibility of conflict with ethics or law.
These Terms and Conditions represent a contract between Inkwell Designers℠ and the Customer. This contract is governed under the laws of the State of Georgia. Any and all disputes related to this contract shall be brought exclusively in the courts of Cherokee County, Georgia. The prevailing party in any such legal dispute shall be entitled to attorney’s fees and costs.
Please note, our studio is located in Woodstock, GA.