Please note that although most items can endure engraving and/or embossing, some may not depending on the construction, the style of leather, jewelry, wood or glass type or finish. In the event Company determines that item cannot be engraved, embossed, debossed or monogrammed, item shall be returned to the customer and we retain the right to refuse service on items we are not comfortable working with.
Related to liabilities our Company shall not be liable under any other claim in tort for claims of defects, loss or damage which arise as result of improper use by the Customer or due to ordinary wear and tear. If the Company agrees to remedy a defect, Company may charge Customer for the costs of such repair and shipping.
The Company is not liable for incorrect spellings or errors which are supplied by Customer and full payment is still required from Customer for any products or services regardless of subsequent claims of errors or misspellings.
Finally all risk related to the articles, items or products supplied by Customer to Company for engraving, embossing, debossing or monogramming shall be retained by the Customer and there shall be no liability upon the Company related to any error or damage to articles, items or products while in the possession of the Company, nor as a result of direct or indirect damage from the process of engraving, embroidery, embossing, debossing or monogramming. We will do our best to replace an item if it is damaged during the process, but there is no guarantee.
If the item and final images are approved upon project completion and the customer decides to make changes, any work to make the changes will be the responsibility of the customer as well as shipping costs.
We will not engrave, monogram, emboss or deboss antiques or one-of-a-kind items.